Refund and Returns Policy

Returns & Refunds Policy – Botenz India

This returns policy applies to orders placed on botenz.in for delivery within India.

1. Return window

You can request a return within 1 calendar day from the delivery date shown in the courier tracking.
After 1 day from delivery, we cannot offer a refund or exchange.

2. Condition of items

We only accept returns for items that are:

• New and unused

• Unopened, with the safety seal intact

• In their original packaging and in the same condition as received

Opened, used or partially consumed products cannot be returned for hygiene and food-safety reasons.

3. Eligible returns

We accept returns for:

• Damaged or defective items on arrival

• Non-defective items (change of mind), as long as they are new, unused and unopened and the request is made within 1 day from delivery.

4. How to request a return

To start a return, please contact us within 1 day from delivery at:
support@botenz.in (include your order number and clear photos of the product and package).

We will review your request and send you the return instructions and return address. Please do not send back any items before receiving confirmation from us.

5. Refunds

Once we receive and inspect your return, we will notify you by email.
If approved, your refund will be processed to your original method of payment within a few business days.

We do not charge any additional restocking fee for returns.
Original shipping costs are not refundable.

6. Exchanges

If you received a damaged or defective item, we can replace it with the same product.
Please contact us at support@botenz.in with your order details and photos.

7. Contact

For any questions about this Returns & Refunds Policy, please contact us at:
support@botenz.in